Appointment Management
Urgent advice: Urgent Medical Help
If you have a life-threatening emergency, please call 999 or go to your nearest A&E immediately.
For urgent medical advice when we are closed, please call NHS 111 or visit 111.nhs.uk.
Appointments and Services at Lyme Bay Medical Practice
We are here to help you get the right care from the right person at the right time. We offer phone, video, and face-to-face appointments to help with new health problems and long-term conditions.
Depending on what you need, your care may include:
- Simple advice on how to treat your symptoms at home
- Treatment or tests at the surgery
- A referral to a specialist clinic
Seeing your doctor: You can ask to see your preferred doctor. Seeing the same doctor is helpful for ongoing health conditions. If you need urgent care today, you might need to see the first available clinician instead.
Running on time: We try our best to run on time. However, medical emergencies happen, and appointments can run late. Thank you for your patience if you have to wait.
Note: Please arrive on time for your appointment. If you arrive late, we may not be able to see you, and you will need to rebook for another day.
Urgent ('Triage') Appointments
If you have an urgent medical problem that cannot wait:
- Call us: Phone 01297 445777 or 01297 443399 between 8:00 am and 12:00 noon.
- Tell us your symptoms: Our trained reception team will ask brief questions so they can direct you to the right person.
- Wait for a callback: A nurse practitioner will call you back that morning.
Please keep your phone turned on, stay in an area with good signal, and be ready to answer. Clinicians cannot make multiple attempts to call you.
If your issue cannot be sorted out over the phone, the nurse will arrange the next best step. This may mean ordering a prescription or asking you to come into the surgery today.
Minor Injury and Illness Service
We offer a walk-in service led by nurses with specialist training in minor injuries and illnesses.
- Opening hours: Monday to Friday, 8:00 am to 6:30 pm | Saturday, 9:00 am to 12:00 noon
- Location: Lyme Regis Medical Centre
- How to use: You do not need an appointment, but please call ahead if you can on 01297 445777 or 01297 445770.
Requesting Home Visits
We can treat you best at the surgery because we have the right equipment here. Please only ask for a home visit if you are housebound or too ill to travel. Most children can safely travel by car, taxi, or pram.
To request a visit for today, call before 10:00 am on 01297 445777 or 01297 443399.
Please tell the receptionist:
- The patient’s name, address, date of birth, and any gate or door codes
- Your name, phone number, and relationship to the patient
- A short summary of the symptoms
Booking a Routine GP Appointment
You can book routine doctor appointments several weeks ahead. Please book early if you want to see a specific doctor.
Using our online services helps keep phone lines open for people who need urgent help.
- NHS App or NHS Account Online (Open 24/7): [Book a GP appointment using your NHS account].
- SystmOnline (Open 24/7): [Log in to SystmOnline to book an appointment].
- eConsult (Monday to Friday, 8:00 am to 6:30 pm): Fill in an online form about your symptoms.
LIVI Video Appointments
You may be offered a video appointment with a LIVI doctor. LIVI doctors can see your NHS medical records safely.
- Speed: LIVI appointments are often available within a few dayss
- Security: LIVI GPs have full, secure access to your NHS medical records just like our in-house staff.
Book a Nurse or Pharmacist Appointment
Call us to book with a nurse or pharmacist:
- Phone: 01297 445777 or 01297 560872
Our team will make sure you see the right person for the right amount of time.
Cancel an Appointment
Please cancel as soon as possible so another patient can use your slot.
- Within 24 hours: Call Reception on 01297 445777 or 01297 443399.
- More than 24 hours away: Use your SystmOnline account or fill in our Online Appointment Cancellation Form.
Cancel your Appointment online
Preparing for Your Visit
How to Prepare for Your Visit
- One person per appointment: Book separate slots for each family member.
- Check in: Tell reception you have arrived, or use the check-in screen.
- Be prepared: Write down your questions or symptoms before you arrive.
- Bring support: You can bring a friend or family member with you.
- Check test results first: If your visit is about test results or hospital letters, call reception before you visit to make sure we have them.
- Forms and sick notes: You might not need an appointment for paperwork or fit notes (sick notes). Ask reception first.
- Face masks: Please wear a face covering if you have a cough, cold, or breathing symptoms.
Support Services and Facilities
- Text reminders: Get text messages about your appointments. [Fill in the text reminder consent form]. Keep your details up to date using our [change of contact details form].
- Chaperones: You can bring someone with you, or ask for a trained staff member to be in the room during your examination. Please ask when booking.
- Interpreters: Tell us when booking if you need a foreign language or British Sign Language (BSL) interpreter.
- Accessibility: [View information on clinic accessibility and parking].
Page created: 20 May 2026