At Lyme Bay Medical Practice, we are dedicated to giving you the best possible care. To do this safely and effectively, we maintain accurate, secure records of your health and treatment plans.

A great partnership relies on mutual trust. We are committed to protecting your privacy, keeping you safe, and treating everyone with dignity. In return, we ask that our patients treat our staff and clinic environment with the same respect.

Please select a topic below to read what you can expect from us, what we expect from you, and how we look after your information.

Your data, privacy, and confidentiality

This section covers how we look after your medical records and protect your personal information.

• Read our privacy notice - Explains how we use, store, and share your personal data and medical history.
• Our confidentiality policy - How we make sure your health conversations and treatments stay strictly private.
• How we protect your personal data - Our commitment to data protection laws and keeping your digital records secure.
• Our practice IT and security policy - The technical systems and safeguards we use to keep the practice running safely.

Your appointments, care, and choices

This section outlines your choices as a patient and what you can expect during your visits.

• Your named accountable GP - Every patient has a named doctor who is responsible for the overall coordination of your care.
• Asking for a chaperone during your appointment - You have the right to have a trained staff member in the room during any consultation or examination.
• How we ask for your consent - How we ensure you are fully informed and agree to any treatments, tests, or procedures beforehand.

Safety and mutual respect

This section helps us keep the clinic a safe environment for both patients and staff.

• Our zero tolerance policy on abuse and violence - How we protect our staff, visitors, and patients from aggressive behaviour.