This page is currently being developed as part of the Practice website redesign. 

We are working with our Patient Participation Group members to obtain their input to ensure that the content and layout provide the information, advice, and access to the relevant services that our patients need.

GP online services are designed to give you, the patient more choice and flexibility in how and when you contact and interact with us. 

They can also give you direct access to your medical records and test results, which was previously only possible by phoning or visiting your local surgery.

The online services are designed to supplement, not replace, the standard services provided by The Barcellos Family Practice.

Our online services comprise various apps for mobile devices (smartphones or tablets) and internet-based services for use on computers and laptops.

Scroll down to find out more about the online services available to our patients.  

We offer patients the ability to book an appointment for a consultation with a GP or Nurse Practitioner online using the eConsult system. Using eConsult allows you to explain why you want an appointment – you don’t have to try to explain everything within the first few minutes of an appointment. eConsult requests can be completed online between 8.00 am – 6.30 pm Monday to Friday. The Practice can then decide how best to help you – you may not even need to come into the Surgery.

Due to staff capacity on some occasions e-consult will be unavailable.  If you are unable to sent a request and you have an urgent medical condition please contact the Practice 0n 01297 445777/560872.  When we are closed please call 111, or 999 in a medical emergency.

Filling out an online form enables patients to get advice and treatment, usually within 48  hours of submitting the form. Completing an eConsult form online avoids telephone queues, connects you to relevant information, and if an appointment is needed, it will be with the most suitable clinician to treat you.

Our clinicians will review the consultation, and you will usually be contacted by the end of the next working day, if not sooner. Please be reassured that patients needing to be examined will be invited for an in-person, face-to-face appointment.

Please note that eConsult appointment requests are only available during Practice Opening Hours.  However, the ability to browse for self-help advice is available through eConsult 24 hours a day, seven days a week. Click on the image below or follow this link to access the eConsult system:>>

We offer several options for patients to request a repeat prescription online.  We also accept requests by email to: prescriptions.lyme@dorsetgp.nhs.uk.  However the the fastest and most efficient way to order your repeat medication is through SystmOnline Patient Access.  Click on the image below or follow this link to access SystemOnline:>>

If you have not already done so and want to sign up to access online services,  please email prescriptions.lyme@dorsetgp.nhs.uk with a photo or scan of your ID (driving license preferably as it has address) and we will email back your unique SystmOnline log in details. 

Alternatively you may provide your ID at Reception and request your login details in person.

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. These include:

• Order a repeat prescription through your nominated pharmacy
• Check your symptoms
• Access eConsult for healthcare advice 
• View existing and book future appointments
• View your GP medical record
• Find NHS information on hundreds of conditions
• Use NHS 111 for urgent help online
• Manage decisions around organ, tissue and blood donations.

A range of digital tools is available alongside the NHS App, giving people an important choice in how they access GP services online.

Learn more about the NHS App by clicking on the image below or following this link>>

Our colleagues in the Our Dorset Digital team and Jurassic Coast Primary Care Network are supporting us in rolling out a range of digital healthcare tools and technologies to help our patients and staff.

If you or someone you know could benefit from learning more about how to get online, a Digital Champion can help.