Suggestions & Complaints
Want to make a suggestion to the practice?
Your comments and suggestions are important to us.
Please follow this link to our Feedback Form and submit it to the Practice.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception and ask to speak with a Practice Manager.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Alternatively, you may your suggestion by email to firstname.lastname@example.org using "Suggestion" as the subject header.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Want to make a complaint?
To pursue a complaint please complete our online form and the practice manager will deal with your concerns appropriately. Please follow this link to our Complaints Form:>>
Alternatively, you may email email@example.com using "Complaint" as the subject header.
Information for patients on the Friends and Family Test
Feedback on the care or treatment received from us
The NHS Friends and Family Test
The NHS Friends & Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Following a consultation or appointment with our surgeries, you may receive a request for feedback via an SMS text message.
Please respond, as listening to the views of patients and staff helps identify what is working well, what can be improved and how.