Your comments and suggestions are important to us.

Please follow this link to our Feedback Form and submit it to the Practice. 

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception and ask to speak with a Practice Manager. 

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Alternatively, you may your suggestion by email to administrator.lyme@dorsetgp.nhs.uk using "Suggestion" as the subject header. 

Feedback on the care or treatment received from us.

The NHS want you to have the best possible experience of care.  The NHS Friends and Family Test gathers your feedback so we can continually review and improve our service to you. 

The NHS Friends & Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Following a consultation or appointment with our surgeries, you may receive a request for feedback via an SMS text message.  

Please respond, as listening to the views of patients and staff helps identify what is working well, what can be improved and how. 

 tell us what you think about the care or treatment you have received from us using our Friends and Family Test Feedback Form>>  

Thank you.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete our online form and the practice manager will deal with your concerns appropriately. Please follow this link to our Complaints Form:>> 

Alternatively, you may email administrator.lyme@dorsetgp.nhs.uk using "Complaint" as the subject header.