Provide care all of us would recommend to family and friends

The basis of the Vision is one of high quality service delivery, coupled with a friendly, reassuring and accountable culture. In formulating the Vision we have drawn on the views and experience of patients. Lyme Bay Medical Practice’s ultimate aim is to enhance the quality of life of its patients and their carers.

The Values

Supporting this work we have developed a number of Values that are designed to help everyone achieve the Trust’s Vision. These are:

1. Respect and Dignity

We value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest about our point of view and what we can and cannot do.

2. Commitment and Quality of Care

We earn the trust placed in us by insisting on quality and striving to get the basics right every time: safety, confidentiality, professional and managerial integrity, accountability, dependable service and good communication. We welcome feedback, learn from our mistakes and build on our successes.

3. Compassion and Kindness

We respond with humanity and kindness to each person’s pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for those we serve and work alongside. We do not wait to be asked, because we care.

4. Improving Lives

We strive to improve health, wellbeing and people’s experiences of the NHS. We value excellence and professionalism wherever we find it – in everyday things that make peoples lives better as much as in clinical practice, service improvements and innovation.

5. Working Together for Patients

We put patients first in everything we do, by reaching out to staff, patients, carers, families, communities and professionals outside the NHS. We put the needs of patients and communities before organisational boundaries.

6. Everyone Counts

We use our resources for the benefit of the whole community, and make sure nobody is excluded or left behind. We accept that some people need more help, that difficult decisions have to be taken – and that when we waste our resources we waste others’ opportunities. We recognise that we all have a part to play in making ourselves and our communities healthier.

7. Learning Organisation

We are open minded, aware of self and others, willing to take a challenge and open to being challenged; where skills and competence are valued; where people take personal responsibility for their own learning and are generous in supporting the learning of others.